How can we help?
Visitor FAQs
View our frequently asked questions about attending
Exhibitor FAQs
View our frequently asked questions about exhibiting
Media and press FAQs
View our frequently asked questions for media and press
Venue and travel
Find out more about getting to our event
Admissions policy
View our full event admissions policy
Scam warnings
View our scam warnings
Visitor FAQs
Registration...
How do I register to attend the event?
Visitor Registration for SIFER 2027 will open in March 2027. Please fill out the form if you wish to receive a notification when Visitor Registration opens.
Do I need to print my badge at home?
Each registered attendee will receive a confirmation email with a print-at-home badge. To enter the event, you must present your printed badge — to be scanned at the entrance. Failure to present your e-ticket may result in delayed entry.
How do I amend the details shown on my badge?
If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you.
I have not received my badge, please can you resend?
Our emails can sometimes find their way to your spam/junk folders so please do check there in the first instance. If your badge email is not there please contact our Customer Services team who will be able to re-send to the email address you registered with.
I need to register more people, how can I do this?
Each registration requires a unique email address, and therefore you will need to complete the registration process for each person that wishes to receive a badge. You may find it easiest to share the registration link with those who wish to attend the event so they are able to enter their own details and receive their confirmation.
I cannot login to the registration system or I need help navigate the platform, what should I do?
We will be happy to help you with this. Please speak to our Customer Services team or give them a call via the number shown at the bottom of this page.
I would like to register my child so they can attend the event, is that possible?
Unfortunately, we do not allow any children in the exhibition halls under the age of 18.
Where can I find out the details of what is happening at the event?
To see what is taking place at the event, please visit our website, where you can browse the exhibitor list, product directory, and conference programme.
Will there be any Onsite Guide?
In support of RX's pledge to sustainable events, we have replaced the printed onsite guides with SIFER Connect. It will include floorplan, conference programme, exhibitor list and product directory. SIFER Connect will also function as an onsite agenda, to keep track of your prearranged meetings and bookmarked sessions. Your personalised digital Onsite Guide right in your pocket.
How do I access SIFER Connect?
SIFER Connect is only available to pre-registered visitors. The platform will launch in April 2027. An email with login details will be sent to all the pre-registered visitors thereafter.
Is there Wi-Fi available at the event?
The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary.
Where can I see a full list of exhibitors attending your event?
Please use the exhibitor directory to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.
Where can I see a full list of visitors attending your event?
In line with GDPR, we do not provide a list of attendees to the event to exhibitors or any third parties.
How do I find my way around the event?
At the venue, floorplan signage will be available to guide you within the halls.
Where can I find out the details of what is happening at the event?
To see what is taking place at the event, please visit our what’s on page.
Will there be cloakroom services for me to use?
Yes, there will be a cloakroom service at the event.
Exhibitor FAQs
Registration...
How do I apply for a visa letter?
Once you have registered, you will receive an email confirmation with your badge. In the confirmation email will be a link to the visa invitation letter template.
How do I register my stand personnel to attend the event?
Exhibitor badging will be available in your portal account. This is where you can register all your stand personnel.
It’s imperative to register all your stand personnel in advance of the exhibition, and to bring along your print-at-home badge.
Do I need to print my badge at home?
To ensure a smooth start to the exhibition, it is essential for all stand personnel to bring their e-tickets QR code with them to the venue. This can be in printed format or via a mobile device/smart phone. On the day before the event, they should collect their badge using the QR code scanner and collect the lanyard before the show opens, as registration is typically very busy on the opening morning.
How do I amend the details shown on my badge?
If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you.
I have not received my badge, please can you resend?
Our badges can sometimes find their way to your spam/junk folders so please do check there in the first instance. If your badge is not there please visit the badging section in your exhibitor portal account to download and print your badges. Please note: Badges will be available to download two weeks before the show.
I cannot login or I need help with using the registration system, what should I do?
We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.
Exhibiting…
How can I become an exhibitor?
It is great to hear you are interested in joining us as an exhibitor. Please use the button below to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available.
Where can I see a full list of exhibitors attending your event?
Please use the button below to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.
When does build-up of the event start, and how long do I have to break down our stand?
Details for timings are available, as well as the exhibitor checklist and exhibitor manual accessed via your portal account.
What is included in my stand?
Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your Sales contact so they can confirm what is included.
I can’t get into the exhibitor portal, how do I get access?
You can find a link to the portal below. If you have any further difficulties please contact the customer service team who will be happy to help.
Where do I find the exhibitor manual?
The exhibitor manual is available within the exhibitor portal. Please login to the portal where you will see an icon for the exhibitor manual.
I am having difficulty accessing the exhibitor manual, what do I do?
The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.
If you are a confirmed main stand holder and are unable to access the exhibitor manual please contact our Customer Services team who will be happy to help.
How can I register sharers on my stand?
You can register your sharers via the exhibitor portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our customer service team who will be happy to help.
Can my sharers access the exhibitor portal?
Once you have registered your sharers in the exhibitor portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.
I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?
We would suggest you reach out to your sales contact – and if necessary they can then share further contact details with you if you need to speak with our accounts team.
I would like to order some furniture for my stand, who should I speak to?
I need to order electricity for my stand, who should I speak to?
You can order electrics from the venue's official electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a shell scheme stand, New Exhibitor Zone stand, please ensure you understand what is included in this package before ordering additional items.
I would like to arrange catering for my stand, who should I speak to?
Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.
How can I book a private meeting room to use during the event, who should I speak to?
If you would like to book a meeting room, please contact your local sales representative.
What are the restrictions on building a stand?
You can view building restrictions via the exhibitor manual, which you can access in the exhibitor portal.
Is there any support available for lead capturing at the event?
I am onsite and need to speak to someone about my stand, where do I go?
Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.
Can I deliver packages to the venue?
You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.
Is there storage space available at the venue?
You can find all delivery & storage information in the exhibitor manual, which you can access via the exhibitor portal.
Where can I see a full list of visitors attending your event?
In line with GDPR, we do not provide a list of attendees to the event to exhibitors or any third parties.
Media and Press FAQs
I am a member of the media, how do I register to attend?
Press Registration for SIFER 2027 will open in March 2027. Please fill the Register your interest form, if you wish to receive a notification when Press Registration opens. Our badges for media are restricted to publishers, editors, journalists, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process, as all press registrations will go through a vetting process.
Can I use the logo for your event on my website, or as personal email signature etc?
Yes, you are allowed to use the SIFER logo on your website and promotion. You can download the event logos in the media hub.
Can I use a press release from the website?
You will find the latest press release uploaded to the Press Hub. When using any of our press releases, you must not change the copy, and a link back to the SIFER site is required.
Who is the official PR company for the event and how do I contact them?
For event PR and PR opportunities, please contact us using the details in the Press Hub.
Can't find what you're looking for?
If you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.